We are providing a free support chat from Monday to Friday between 10:00 and 18:00 CET with a 24 hours response time. Extended support packages and SLA’s are available on request. Just get in touch with us.
HOSTED IN GERMANY
The security and availability of your apps and data is our top priority. We are running our Containers-as-a-Service platform off ISO 27001 certified data centers located in Germany to ensure reliability and peace of mind.
CLI and web admin for smooth and easy container management. Powerful monitoring and stats in real-time. Reliable, secure hosting for maximum peace of mind.
Yes. New customers have the opportunity for a limited free trial before choosing one of our paid plans. Just register your account to try our SHARED HOST S plan free of charge for 14 days. After your trial has ended, your account, including the containers you have deployed during the trial phase, will be suspended. If you like to continue using our Docker Hosting Cloud, just pick one of our paid plans.
How am I billed?
You are billed on a monthly basis.
What form of payments do you accept?
We accept Visa, MasterCard, American Express and PayPal.
Will taxes be included in my monthly invoice?
Customers in the EU: We’re required to charge VAT (value added taxes) on sales to non-business European Union customers, where VAT is applicable.
Can I change my plan after signup?
Yes, you may upgrade or downgrade plans and add-ons like extra RAM or storage volumes at any time. Both upgrades and downgrades will be effective immediately.
Do you offer refunds?
No, we do not offer any refunds.
How are renewals managed?
Plans and add-ons like extra RAM or disk storage are renewed automatically according to your payment plan.
Is your Docker Hosting Cloud production-ready?
The features that sloppy.io offers today are stable and production ready. Besides, we are always increasing usability and adding new features with upcoming releases.
What is your SLA?
We are offering a free basic support or all plans. Please contact us for a Service Level Agreement (SLA).